Global User Support Specialist

2 days ago

Tarlac City, Central Luzon, Philippines beBeeSupport Full time ₱200,000 - ₱350,000

Customer Support Professional

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  • Overview:

    We are seeking a dedicated and skilled Customer Support Professional to join our team. As the primary point of contact for users, you will play a vital role in ensuring a seamless experience.

    Your ability to communicate effectively, empathize with customer needs, and deliver timely solutions will be essential to excelling in this role.

  • Key Responsibilities:
    1. Providing exceptional support through email and chat
    2. Troubleshooting user concerns, identifying issues, and delivering proactive solutions
    3. Ensuring timely and effective resolution of support inquiries while maintaining high customer satisfaction
    4. Collaborating with departments to improve processes, gather feedback, and ensure alignment with customer needs
    5. Documenting recurring issues and customer feedback to enhance the overall user experience
    6. Building positive relationships with users, ensuring they feel supported and valued
  • Requirements:
    • Experience in customer support or a self-starting attitude with knowledge of SaaS
    • Excellent communication skills in English (both written and verbal)
    • Strong problem-solving abilities and a solution-focused mindset
    • Proven ability to stay organized and manage multiple tasks in a fast-paced environment
    • A customer-first attitude with a commitment to creating positive experiences
    • Tech savvy - Likes to learn and dive deep into software and different tools
    • Ability to work effectively in a remote setting, maintaining a proactive and self-driven work ethic
    • Familiarity with tools like Gist, Slack, Jira, etc. to provide real-time support and track customer insights and team communication
  • Benefits:
    • Competitive salary
    • Flexible remote work arrangement during specified work shifts
    • A collaborative and innovative team culture focused on continuous learning and improvement
    • Opportunities for professional growth and development within a rapidly evolving company
    • Access to cutting-edge tools and technologies to enhance support capabilities

Seniority Level: Associate

Employment Type: Full-time

Job Function: Customer Service

Industries: IT Services and IT Consulting

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