Customer Experience Specialist

1 day ago

Calamba, Calabarzon, Philippines beBeeCustomer Full time ₱500,000 - ₱1,000,000

Job Title: Customer Service Representative

About the Role

We are seeking a highly skilled and motivated customer service representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional customer experiences through effective communication, problem-solving, and conflict resolution skills.

You will serve as the primary point of contact for customers via phone, addressing inquiries, resolving complaints, and guiding customers through solutions. To achieve this, you must maintain a thorough understanding of products, services, and policies to effectively assist customers.

Key Responsibilities
  • Provide exceptional customer service by addressing inquiries, resolving complaints, and guiding customers through solutions
  • Maintain a thorough understanding of products, services, and policies to effectively assist customers
  • Accurately document customer interactions and transactions across all tools/platforms
  • Collaborate with other departments to resolve customer issues and escalate complex problems as necessary
Required Skills and Qualifications
  • High School Diploma or equivalent
  • Good communication skills
  • Ability to work within the defined hours of operation with flexibility needed on weekends and holidays
  • Computer/technology savvy with the ability to smoothly operate multiple windows and tabs
Benefits
  • Paid Training
  • HMO and Group Life Insurance
  • Paid Time Off
  • Referral Program
  • Career Advancement
About Us

We are a dynamic organization that strives to create a brighter future for our customers and employees alike. Our mission is to empower individuals and organizations to achieve their full potential through innovative solutions and exceptional services.

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