Tour Operation Specialist for International Travel Partners

1 day ago


Makati City, National Capital Region, Philippines DTW Philippines OPC Full time

**Overview of DTW Philippines OPC**

 

We are a dynamic organization that is passionate about providing exceptional tour experiences to our clients. Our team of professionals works tirelessly to ensure that every aspect of our operations runs smoothly, allowing us to deliver unforgettable travel memories.

 

Job Summary:

 

We are seeking an experienced Tour Operation Specialist who will be responsible for managing the sales and operational aspects of our tour packages. The ideal candidate will have a strong background in the travel industry, excellent communication skills, and a proven track record of success in sales and customer service.

 

Main Responsibilities:

 

• Sell tour packages, particularly in Asia (Japan, China, Vietnam) to international travel partners.

 

• Manage inbound and outbound calls and inquiries from travel agents with professionalism and efficiency.

 

• Assist travel agents throughout the entire tour operation process, ensuring seamless coordination and timely delivery of services.

 

• Oversee accounts, handle documentation and payment processing to ensure accurate and efficient financial management.

 

• Issue and reissue travel documents as needed, verifying all information is correct and up-to-date.

 

• Prepare reports on sales performance, customer feedback, and operational metrics to inform business decisions.

 

• Maintain accurate and detailed records of client interactions, transactions, and sales activity using CRM tools.

 

• Collaborate with the sales team to develop and implement strategies to increase sales and improve customer satisfaction.

 

• Perform other tasks and special projects as assigned to support the team and enhance operations.

 

Requirements:

 

• Completed Studies in Tourism or any Business-related courses.

 

• 3-5 years of experience in the Travel Industry, preferably in Tour Operation.

 

• Management-level experience in selling tours and managing teams.

 

• Strong attention to detail and ability to multitask in a fast-paced environment.

 

• Excellent work ethic and self-motivation, with a willingness to adapt to changing priorities.

 

• Proficient in MS Office, Outlook, and CRM tools.

 

• Willingness to work flexible hours, including night shifts, as required.



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