Strategic Business Operations Specialist
4 weeks ago
We are seeking a Strategic Business Operations Specialist to join our team at ACCPRO International. As a key member of our operations team, you will play a crucial role in delivering business consulting and product expertise to our customers.
Main Responsibilities:
- Delivery of Business Consulting and Product Expertise: Provide comprehensive solutions to clients through effective collaboration with cross-functional teams.
- Business Process Analysis: Conduct thorough reviews of business processes during the scoping phase to identify areas for improvement.
- Solution Design and Implementation: Work closely with the implementation team to integrate process, people, organization structure, and technology.
- Product Demonstration and Requirements Management: Showcase product value to prospective clients and tailor solutions to meet their needs.
- Project Scope Determination and Resource Allocation: Determine project scope and resources required for successful project completion.
- Communication and Enhancement Management: Ensure proactive communication with clients and internal staff, manage enhancement requirements, escalations, and complex business requirements.
- Use Case Identification and Business Requirements Documentation: Identify use cases, roles, and other business requirements for each project.
- Client-Facing Documentation and Solution Design: Produce and manage client-facing documentation and solution design documents.
- Pilot Implementation and Training: Conduct pilot implementations, help clients envision final solutions, and provide training on system essentials.
- Functional Support: Provide functional support post-implementation to ensure optimum customer satisfaction and create long-term relationships.
Consulting Competencies and Business Experience:
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