Tour Operations Team Lead for Asia Markets
1 month ago
Job Title: Tour Operations Team Lead for Asia Markets
">About the Role:
We are seeking an experienced and results-driven Tour Operations Team Lead to join our team in DTW Philippines OPC. The successful candidate will lead a high-performing team responsible for selling tour packages in Asia, specifically Japan, China, and Vietnam.
">Key Responsibilities:
- Sell tour packages, focusing on Asia markets, particularly Japan, China, and Vietnam.
- Manage inbound and outbound calls and inquiries from travel agents with professionalism and efficiency.
- Support travel agents throughout the entire tour operation process.
- Oversee accounts, handle documentation, and payment processing.
- Issue and reissue travel documents as needed, ensuring all information is correct and up-to-date.
- Prepare reports.
- Log and update Salesforce records to maintain accurate client and transaction information.
- Undertake additional tasks and special projects assigned to support the team and enhance operations.
Requirements:
- Completed studies in Tourism or any Business-related courses.
- 3-5 years of experience in the Travel Industry, preferably in Tour Operation.
- Management-level experience in selling tours.
- Ability to train and coach team members, fostering a collaborative and supportive environment.
- Attention to detail and ability to multitask in a fast-paced environment.
- Strong work ethic and self-motivated.
- Ability to develop and manage processes that align with client expectations.
- Strong communication skills with excellent command of written and spoken English.
- Proficient in MS Office, Outlook, and CRM tools.
- Willingsness to work night shifts.
About the Salary:
The estimated annual salary for this role is around PHP 750,000 - 900,000 based on industry standards and market conditions in Metro Manila, considering the required qualifications and experience.
Why Join Us:
At DTW Philippines OPC, we offer a dynamic and challenging work environment, competitive salaries, and opportunities for professional growth and development. If you're passionate about sales and customer service, have a proven track record of success in a similar role, and are looking for a new challenge, please don't hesitate to apply
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