Tour Operations Team Lead for Asia Markets

1 month ago


Makati City, National Capital Region, Philippines DTW Philippines OPC Full time

Job Title: Tour Operations Team Lead for Asia Markets

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About the Role:

We are seeking an experienced and results-driven Tour Operations Team Lead to join our team in DTW Philippines OPC. The successful candidate will lead a high-performing team responsible for selling tour packages in Asia, specifically Japan, China, and Vietnam.

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Key Responsibilities:

  • Sell tour packages, focusing on Asia markets, particularly Japan, China, and Vietnam.
  • Manage inbound and outbound calls and inquiries from travel agents with professionalism and efficiency.
  • Support travel agents throughout the entire tour operation process.
  • Oversee accounts, handle documentation, and payment processing.
  • Issue and reissue travel documents as needed, ensuring all information is correct and up-to-date.
  • Prepare reports.
  • Log and update Salesforce records to maintain accurate client and transaction information.
  • Undertake additional tasks and special projects assigned to support the team and enhance operations.

Requirements:

  • Completed studies in Tourism or any Business-related courses.
  • 3-5 years of experience in the Travel Industry, preferably in Tour Operation.
  • Management-level experience in selling tours.
  • Ability to train and coach team members, fostering a collaborative and supportive environment.
  • Attention to detail and ability to multitask in a fast-paced environment.
  • Strong work ethic and self-motivated.
  • Ability to develop and manage processes that align with client expectations.
  • Strong communication skills with excellent command of written and spoken English.
  • Proficient in MS Office, Outlook, and CRM tools.
  • Willingsness to work night shifts.

About the Salary:

The estimated annual salary for this role is around PHP 750,000 - 900,000 based on industry standards and market conditions in Metro Manila, considering the required qualifications and experience.

Why Join Us:

At DTW Philippines OPC, we offer a dynamic and challenging work environment, competitive salaries, and opportunities for professional growth and development. If you're passionate about sales and customer service, have a proven track record of success in a similar role, and are looking for a new challenge, please don't hesitate to apply



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