Travel Industry Support Specialist
1 day ago
DTW Philippines OPC is a reputable organization in the travel industry.
Job SummaryWe are seeking a highly skilled Travel Industry Support Specialist to join our team. The ideal candidate will be responsible for handling customer inquiries, providing exceptional support, and ensuring seamless operations.
Key Responsibilities- Inbound/Outbound Calls: Handle customer calls and inquiries in a professional and courteous manner.
- Email Support: Respond to customer emails in a timely and efficient manner.
- New Registrations & Untracked Bookings: Manage new registrations and untracked bookings with accuracy and attention to detail.
- Commissions & Cases: Process commissions and cases with precision and care.
- Salesforce Updates: Update Salesforce records to ensure accurate and up-to-date information.
- Language Skills: Excellent written and spoken English skills.
- Industry Experience: Previous experience in sales or customer service, preferably in the travel/hospitality industry.
- Technical Skills: Working knowledge of MS Office, Outlook, and CRM tools.
- Soft Skills: Good organizational skills, able to multitask, and capable of working in a fast-paced environment with shifting priorities.
- Team Player: Works well with the team and demonstrates sound work ethics.
- Availability: Willing to work on night shifts.
TBD
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