Global Operations Support Specialist

4 days ago


Makati City, National Capital Region, Philippines Cobden & Carter International Full time
About the Role

We are seeking a highly skilled and experienced Global Operations Support Specialist to join our team at Cobden & Carter International. This role is an exciting opportunity for someone who enjoys working in a global customer service environment.

Job Description

The successful candidate will be responsible for providing support to systems and processes within the Office Operations function globally. This includes operating the Translation Service Desk shared email account, processing contingent worker account requests, and assisting with data collection for the annual greenhouse gas assessment firmwide.

The ideal candidate will have relevant work experience in a global customer service environment and proficiency in systems such as ServiceNow, EMS (RRS), BCIC, AlertMedia, SecureWatch, and ISOS. Training will be provided for preferred systems experience.

Key Responsibilities
  • Operate the Translation Service Desk shared email account, triaging and responding to requests in a timely manner.
  • Process contingent worker account requests, renewals, and decommissioning for RRD Document Services accounts.
  • Assist with data collection for the annual greenhouse gas assessment firmwide and input data into the Greenstone Enterprise portal as needed.
  • Provide administrative support to the printer asset management program, updating records in ServiceNow and producing reports.
  • Assist with twice-yearly testing of the emergency alerting system (AlertMedia) with offices globally.
  • Participate in the annual physical security assessment with offices globally using the SecureWatch system and review Local Office Security Plans.
  • Update Business Continuity Plans (BCPs), pocket cards, and emergency information sheets annually with offices globally.
  • Respond to ISOS technical support tickets and coordinate technical support with vendors.
Requirements
  • Graduate degree from any 4-year course.
  • Relevant work experience in a global customer service environment is necessary.
  • Preferred systems experience (training will be provided) in: ServiceNow, EMS (RRS), BCIC, AlertMedia, SecureWatch, ISOS.
Work Environment

This role is based in Makati, Philippines, and involves a hybrid setup. The working schedule is dayshift.



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