
Strategic Account Growth Manager
2 days ago
The Senior Customer Success Manager oversees a portfolio of high-touch customer accounts, ensuring satisfaction and maximizing value.
Key Responsibilities:- Manage named accounts for engagement and satisfaction over the lifetime of the customer
- Develop strong relationships with key buyers and influencers in customer accounts
- Partner with customers to build joint plans for success and maintain detailed understanding of customer business needs
- Deliver exceptional customer experience to support brand promise of superior cybersecurity outcomes
- Monitor customer analytics and KPIs to reinforce value of customer solution and identify areas to improve customer experience
- Conduct regular business reviews to clearly articulate specific value Sophos services deliver to customers and progress on customer milestones and goals
- At least 5 years' experience in customer success roles, with additional experience in customer support, sales, or business development preferred
- Exceptional ability to communicate and foster positive business relationships
- Experience of translating customer issues and needs into business or solution requirements
- Able to explain benefits of different technologies and possess strong cybersecurity knowledge
- Fluent in Mandarin speaking
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Strategic Account Growth Manager
1 day ago
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Account Growth Specialist
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Account Manager
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Strategic Business Growth Leader
2 days ago
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