Strategic Team Lead Position for Operational Excellence
17 hours ago
As a Senior Group Lead at BEST CAREERS AND OPPORTUNITIES, you will be responsible for managing a team of talented professionals and driving operational excellence. Our ideal candidate is a strategic thinker with excellent leadership skills and a passion for delivering exceptional results.
Key Responsibilities:
- Team Management: Lead a team of Technical Leads to achieve business objectives and drive process improvements.
- Matrix Management: Collaborate with clients to define and maintain key performance indicators (KPIs) that measure team performance.
- Customer Service: Provide top-notch customer service by resolving issues efficiently and escalating concerns when necessary. Foster strong relationships with customers to ensure their needs are met.
- Mentorship: Mentor new hires and provide guidance to help them develop their skills and confidence.
- Leadership Development: Develop and implement training programs to enhance the skills of your team members and prepare them for future roles.
- Attendance Management: Oversee attendance and attendance incentives for the team, ensuring high levels of productivity and engagement.
- Project Management: Manage periodic shift-level projects and initiatives, focusing on successful delivery and administrative efficiency.
Requirements:
- Bachelor's degree in any field.
- 4-6 years of relevant work experience.
- Excellent verbal and written communication skills, as well as presentation skills.
- Strong interpersonal and people management skills, with a problem-solving approach.
- Expert knowledge of service procedures and protocols.
- Good analytical skills for MIS, number crunching, and reporting to internal and external customers.
- Ability to exercise managerial judgment and perform as a mentor.
- Demonstrated customer service skills and leadership abilities.
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