Operational Team Manager
1 month ago
In the heart of Quezon City, Philippines, BEST CAREERS AND OPPORTUNITIES is seeking a seasoned professional to fill the role of Operational Team Manager. This exciting opportunity offers a unique blend of leadership, operational expertise, and strategic thinking.
About the Role:
The successful candidate will lead a team of production specialists, driving productivity and quality targets while fostering a healthy work environment. As the first point of contact for client queries and internal stakeholders, strong communication skills are essential. Additionally, the ability to resolve customer complaints efficiently and effectively is crucial in this position.
Main Responsibilities:
- Manage a team of production specialists to ensure meeting productivity and quality targets
- Respond promptly and professionally to client and internal stakeholder inquiries
- Handle customer complaints, identifying priority issues and escalating them as necessary
- Develop and maintain strong customer relationships through effective communication and rapport-building
- Ensure compliance with company policies, procedures, and guidelines
- Drive performance improvement initiatives to meet client metrics and SLAs
Required Skills and Qualifications:
- 5+ years of experience in a similar leadership or management role
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to coach and develop team members
- Proficient in MS Office (Word, Excel, PowerPoint)
Benefits:
- Competitive salary range: PHP 150,000 - PHP 250,000 per annum (approximately USD 3,000 - USD 5,000 per annum)
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
About BEST CAREERS AND OPPORTUNITIES:
BEST CAREERS AND OPPORTUNITIES is a leading recruitment agency dedicated to connecting top talent with rewarding job opportunities. With a focus on excellence and customer satisfaction, we strive to be the go-to partner for individuals and businesses alike.
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