IT Operation Center Team Lead Position

1 month ago


Makati City, National Capital Region, Philippines Avaloq Full time
Senior IT Operations Manager - Avaloq Makati

Avaloq is a leading provider of wealth management technology and services for financial institutions worldwide. Our mission is to orchestrate the financial ecosystem and democratize access to wealth management.

We are seeking an experienced Senior IT Operations Manager to oversee the day-to-day operations of our IT systems and batch processing jobs. This role requires strong technical expertise, leadership skills, and the ability to manage a team of operators.

Key Responsibilities:

  • Team Leadership:
    • Onboard and train new team members
    • Assign tasks and manage team workload
    • Provide guidance and support to team members
    • Conduct performance reviews and provide feedback
    • Foster a positive and collaborative team culture
  • System Monitoring and Batch Processing:
    • Oversee system monitoring activities, ensuring timely response to alerts and incidents
    • Monitor the execution of batch jobs, identifying and resolving issues
    • Implement new monitoring and automation tools
  • Incident Management:
    • Conduct post-incident reviews to identify lessons learned and implement improvements
    • Develop and maintain incident management procedures
    • Communicate incident status to stakeholders
  • Shift Management:
    • Manage shift schedules to ensure adequate coverage
    • Coordinate handoffs between shifts to minimize disruptions
  • Process Improvement:
    • Continuously identify opportunities to improve Operation Center processes and procedures
    • Implement automation and streamlining techniques to increase efficiency
    • Develop and maintain documentation for standard operating procedures

Requirements:

  • Strong technical expertise in IT infrastructure, system monitoring, and batch processing
  • Proven leadership and team management skills
  • Excellent problem-solving and decision-making abilities
  • Strong communication and interpersonal skills
  • Ability to work under pressure and manage multiple tasks simultaneously
  • Experience with ITIL frameworks and incident management processes

Salary: We offer a competitive salary range of $80,000 - $120,000 per year, depending on experience.

Location: Makati, Philippines

About Us: Avaloq is a global leader in wealth management technology and services. We are committed to fostering a diverse and inclusive work environment and offer flexible working arrangements to support work-life balance.


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