Global Operations Director

1 day ago


Taguig, National Capital Region, Philippines ByteDance Full time
Job Description

We are seeking a seasoned professional to lead our Order to Cash (O2C) operations. As the Global Operations Director, you will oversee all service delivery processes, ensuring strong governance and standard metrics reporting.

You will be responsible for defining success metrics, managing vendor KPIs, and coaching teams to achieve quality targets. Your primary point of contact will facilitate resolution for first-level service escalations.

Ambitious and proactive, you will proactively seek solutions to improve operational efficiency and quality by working with product, operation, and policy teams. You will also measure Service Provider service quality and core metrics against SLA, leading cadenced operational reviews with vendors and process areas.

This role requires experience in building, managing, and influencing relationships with senior stakeholders, using data to generate insights and solving complex problems. Strong leadership skills and ability to work across functional and geographic boundaries are essential.



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