Dedicated Customer Support Specialist

2 days ago

Taguig, National Capital Region, Philippines beBeeCustomerSupport Full time $9,000 - $12,000
Job Opportunity:

We are looking for a highly skilled and dedicated professional to join our customer support team. The ideal candidate will be responsible for providing exceptional support via emails and chats.

The role involves building positive and long-lasting relationships with customers, meeting key performance indicators while staying up-to-date with cutting-edge technology. The successful candidate will work with sensitive customer information and apply the latest best practices in customer happiness.

Key responsibilities include:

  • Providing excellent customer support via emails and chats
  • Building strong and lasting relationships with customers
  • Meeting team KPIs
  • Staying current with new technologies
  • Working securely with customers' sensitive data
  • Applying the latest customer happiness techniques
Requirements:

To succeed in this role, you must possess excellent communication skills, both written and verbal. You should also have at least 6 months of experience in a customer support position, with a focus on live chats and emails. Additionally, experience with CRM systems, specifically Salesforce or Zendesk, is a plus.

Key Skills:

The ideal candidate will have analytical and research skills, as well as a positive and responsible attitude. They should also be proficient in using personal laptops or computers with a stable internet connection.

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