
Dedicated Customer Support Specialist
2 days ago
We're seeking a skilled and empathetic professional to join our remote team as a Customer Support Agent. This role is perfect for individuals who enjoy helping others and want to grow their careers in a dynamic environment.
Key Responsibilities- Respond to customers via chat, email, or phone in a professional and friendly manner
- Handle inquiries related to product information, order tracking, returns, and account concerns
- Utilize Gorgias and Shopify to manage tickets and provide fast, accurate support
- Stay informed on product updates and support practices to ensure a consistent customer experience
- Excellent written and spoken communication skills
- At least 1 year of hands-on experience with both Shopify and Gorgias
- Comfortable working independently and handling multiple conversations at once
- Empathetic, patient, and reliable when addressing customer concerns
- Team-oriented with a strong work ethic and attention to detail
- Competitive compensation package
- Paid time off so you can rest and recharge
- Comprehensive health insurance or a stipend to make you feel your best
- Holiday bonuses in appreciation of your hard work
- Fully remote setup — work from anywhere you're comfortable
- Opportunities to grow with us as we scale
- Your own computer or laptop (i5 processor or equivalent recommended)
- A stable internet connection (at least 15 Mbps upload/download speed)
This is an opportunity to join a team that values your work and your well-being.
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