Dedicated Customer Care Representative

4 days ago

Taguig, National Capital Region, Philippines beBeeCustomer Full time ₱800,000 - ₱1,200,000
Customer Experience Specialist

About Our Organization

Our organization provides tailored customer care solutions to high-growth companies. Leveraging our extensive experience in developing customer-centric services, we offer hyper-focused solutions that address the immediate needs of our clients. Located in a dynamic city, we are dedicated to providing cost-effective and scalable solutions that drive business success.

Key Highlights of Our Organization

We are committed to innovation, customer satisfaction, and continuous learning. Our organization values diversity and inclusion, fostering a positive work environment that prioritizes employee well-being. We offer comprehensive benefits and perks, making us an attractive employer for talented professionals.

Job Description

As a Customer Experience Specialist, you will be part of a close-knit team responsible for managing customer queries via various channels. You will work closely with clients to understand their needs and provide accurate, concise information in a professional and personable manner. Your key responsibilities will include responding to customer inquiries through live chat, email, and phone calls, while maintaining up-to-date knowledge of our product range.

Required Skills and Qualifications

  • Excellent verbal and written communication skills
  • A positive, can-do attitude and approach
  • A professional and personable demeanor
  • Proficiency with Microsoft Office products (Word, Excel, PowerPoint, etc.)
  • Experience communicating with customers over email, webchat, and phones
  • Knowledge of Gorgias & Shopify platforms is an advantage

Benefits and Perks

  • Work-from-home arrangement with stable internet connection and backup
  • Conducive working environment for remote setup
  • Flexibility to support campaign launch

What to Expect

  • Pure email or blended (email, chat, and voice) tasks
  • Work-from-home arrangement
  • Final interview with clients
  • One-week training specific to the queue they will be supporting
  • Work with minimal supervision from QA Lead and CSM
  • Comfortable with direct client interactions
  • Open to work on opportunities and direct feedback from clients
  • Two to three months project-based employment

Why Work with Us?

We offer a collaborative culture, continuous learning opportunities, and a customer-centric focus. Our organization fosters a positive work environment, prioritizing employee well-being and diversity and inclusion. Join us to shape the future of digital experiences and make a difference in the lives of our clients and their customers.

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