
Office Administrator
2 days ago
Administrative Assistant - Property Management
We are seeking a highly organized and detail-oriented Administrative Assistant to join our team. As an Administrative Assistant, you will play a critical role in supporting the day-to-day operations of our property management team.
Key Responsibilities:
- Process rental applications and updates compliance records in a timely and accurate manner.
- Send daily rental arrears reports to property managers and issue automated reminder emails to tenants via the Property Me system.
- Prepare and issue Notices of Rent Increases using a provided rent increase schedule and forward copies to property managers via the VCAT website.
- Upload Gas and Electrical Compliance reports to tenant files and send copies to property owners through the Property Me system.
- Prepare Tenant Transfer documentation, including transfer forms, direct debit forms, and condition reports, for submission to property managers.
- Assign TAPI invoices to the appropriate property manager for processing.
- Follow up on TAPI job requests by liaising with tenants and trades for scheduling or completion updates.
- 1–2 years of administrative support or real estate operations experience is preferred.
- Familiarity with Property Me and TAPI systems is highly desirable.
- Basic understanding of Australian rental property procedures and compliance processes.
- Excellent English communication skills (written and verbal).
- Strong attention to detail, accuracy, and time management.
- Proactive, responsive, and collaborative in a remote work setting.
- Ability to handle repetitive tasks while ensuring quality and consistency.
- Timely and accurate processing of rent-related tasks, notices, and tenant communications.
- Clear coordination with property managers, with minimal need for follow-ups.
- Compliance records and tenant files are consistently updated and accurate.
- Responsiveness to daily task updates and operational priorities.
- Collaboration – Brilliant jerks can be brilliant elsewhere.
- Impact – Do, get it done, create impact.
- Passion – Be positive, bring passion and energy.
- Transparency – A transparent team can help each other.
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