Operations Director

21 hours ago

Taguig, National Capital Region, Philippines beBeeCustomerExperience Full time ₱6,000,000 - ₱9,000,000
Job Description

iOPEX Technologies is a digital service provider that offers optimized engineering, operations, and studio services. We focus on creating new products and solutions for businesses. Our strong customer-centric approach attracts Fortune 500 clients.

This role involves overseeing daily operations, managing team performance, and ensuring exceptional customer service. Responsibilities include strategic planning, budget management, and continuous improvement of service delivery.

The ideal candidate will have a proven track record in managing large-scale teams and delivering complex projects.

Required Skills and Qualifications
  • 10+ years of experience in CX operations, BPO, or customer service leadership roles.
  • Proven expertise in operational strategy, performance management, and process improvement.
  • Strong communication, stakeholder management, and leadership skills.
Benefits
  • International client experience across diverse industries.
  • Familiarity with digital transformation initiatives, including AI and automation.
Employment Details
  • Full-time employment.
  • Director-level position.

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