Senior Operational Coordinator
1 day ago
This role plays a vital part in supporting the Delivery Operations within the Customer Success department, focusing on tools, processes, and reporting to ensure alignment and accountability. The ideal candidate will have strong analytical and problem-solving skills, with hands-on experience in Excel (VBA a plus) and comfort working with data tools.
Key Responsibilities:
- Develop and implement operational tools and processes for consistent and scalable delivery operations.
- Identify bottlenecks and inefficiencies in the Delivery team and collaborate with cross-functional stakeholders to develop standardized solutions.
- Maintain and improve automations, trackers, and templates for core processes, ensuring accuracy and alignment with business goals.
- Coordinate with stakeholders across Delivery, Customer Support, Business Development, Product, and Finance to gather requirements and ensure process alignment.
- Conduct data analysis and contribute to reporting and insights supporting operational decision-making and performance visibility.
- Support change management, documentation, and administrative activities for smooth adoption of new tools and process standards.
Requirements:
- Bachelor's degree in Business, Operations, Data Analytics, Economics, or a related field.
- 3-5 years of experience in operations, business analysis, or a similar role, ideally in a SaaS or service-oriented environment.
- Strong organizational and planning abilities, with great attention to detail.
- Excellent communication and stakeholder management skills, with experience working cross-functionally.
- Self-motivated, proactive, and adaptable, able to manage multiple priorities in a dynamic environment.
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