
Order Management Specialist
2 days ago
This is an exciting opportunity to work as a specialist in order management, supporting the growth and success of our clients.
About the RoleWe are seeking a highly organized and detail-oriented individual to manage orders from start to finish. The ideal candidate will have excellent communication skills, both written and verbal, and be able to work effectively in a remote team environment.
Key Responsibilities:- Order Entry and Tracking: Input, manage, and track customer orders within our ERP system.
- Communication: Coordinate order status and changes with production, logistics, and sales departments.
- Production Monitoring: Monitor production timelines and flag potential delays or issues.
- Documentation: Maintain accurate documentation and records of orders and shipments.
- Internal Communication: Support internal communication to ensure all teams are aligned on fulfillment timelines.
- Process Improvement: Identify recurring process issues and recommend solutions to improve order flow and ERP accuracy.
- Experience: 3+ years of experience in a similar role, ideally within a manufacturing or packaging environment.
- ERP Knowledge: Strong knowledge of ERP systems, preferably SAP, Oracle, or NetSuite.
- Skills: Excellent English communication skills, high attention to detail, and organizational skills.
- Independence: Ability to work independently and manage multiple tasks simultaneously.
- Flexibility: Comfort working U.S. hours (EST) in a remote setting.
- Industry Experience: Experience in the flexible packaging industry.
- Manufacturing Processes: Familiarity with U.S.-based manufacturing or supply chain processes.
- Remote Teamwork: Prior experience working with remote or international teams.
- Operations Analyst: Process improvement or operations analyst background.
- Compensation: Compensation based on experience.
- Work Schedule: Monday to Friday, 7:00 AM – 3:00 PM EST or 9:00 AM – 5:00 PM (Night shift PHT).
- Employment Type: Independent Contractor.
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