Order Management Expert

2 days ago


Cavite City, Calabarzon, Philippines beBeeSpecialist Full time ₱4,555,555 - ₱7,083,333
Job Role Overview

We are seeking an Order Management Specialist to join our team.

This individual will be the key point of contact for customer orders, ensuring smooth processing from quotation to delivery.

  • Order Processing: The candidate will efficiently handle and process a high volume of quotations and sales orders within stipulated target times, ensuring accuracy and completeness.
  • Enquiries Management: They will respond promptly and professionally to customer inquiries via phone, email, and web chat, providing accurate information and resolving issues effectively.
  • Claims Management: The specialist will investigate and process claims related to shipment delays, defective items, and pricing discrepancies, coordinating with relevant departments to resolve issues.
  • Stakeholder Collaboration: They will work closely with internal teams and external suppliers to address and resolve any issues related to customer orders, including requesting lead time changes when necessary.
  • E-commerce Support: The candidate will encourage customers to utilize our e-commerce platform for order placement, providing guidance and support as needed.



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