Operations Director for Client Services Management

1 month ago


Taguig, National Capital Region, Philippines IOPEX Technologies Philippines - Taguig Full time
About the Role

We are seeking an experienced Operations Director to lead our Client Services team.

Key Responsibilities:
  • Manage operations for Customer Service/Tech Support - Voice and Non-Voice
  • Perform weekly meetings with operations staff to discuss issues affecting business
  • Submit weekly operations report to clients
  • Set operational goals, objectives and develop strategies to meet client metrics
  • Gather, review, and analyze reports, records, and data from Team Leads and WFM to ensure that all quality, efficiency, and productivity standards are met
Requirements:
  • Minimum 3 years proven management experience in a BPO contact center environment
  • Excellent verbal and written English communication skills
  • Solid understanding of computer basics (Windows, Excel, Word, Operating Systems and the Internet)
  • Able to work on night shifts and shifting schedules at Bonifacio Global City, Taguig City
  • Experience handling a CSR/TSR campaign
What We Offer
  • Competitive salary package: ₱90,000 - ₱120,000 per month
  • Exciting employee engagement activities
  • Stability and opportunities for growth
  • Learning sessions every week
  • Free parking passes and accessible location
  • HMO benefits, leave credits, and night differential


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