Operations Director for Client Services Management
1 month ago
We are seeking an experienced Operations Director to lead our Client Services team.
Key Responsibilities:- Manage operations for Customer Service/Tech Support - Voice and Non-Voice
- Perform weekly meetings with operations staff to discuss issues affecting business
- Submit weekly operations report to clients
- Set operational goals, objectives and develop strategies to meet client metrics
- Gather, review, and analyze reports, records, and data from Team Leads and WFM to ensure that all quality, efficiency, and productivity standards are met
- Minimum 3 years proven management experience in a BPO contact center environment
- Excellent verbal and written English communication skills
- Solid understanding of computer basics (Windows, Excel, Word, Operating Systems and the Internet)
- Able to work on night shifts and shifting schedules at Bonifacio Global City, Taguig City
- Experience handling a CSR/TSR campaign
- Competitive salary package: ₱90,000 - ₱120,000 per month
- Exciting employee engagement activities
- Stability and opportunities for growth
- Learning sessions every week
- Free parking passes and accessible location
- HMO benefits, leave credits, and night differential
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