Global Technical Support Specialist

1 day ago

Davao City, Davao, Philippines beBeeTechnical Full time ₱35,000 - ₱50,000
Job Title: Technical I, Global Service Desk

This role involves working as a technical support specialist in a global remote work environment. As a key member of our team, you will be responsible for providing assistance to analysts via various communication channels.

Responsibilities
  • Troubleshoot and resolve IT issues involving multiple systems.
  • Log tickets with clear documentation of actions performed.
  • Maintain high customer satisfaction scores and individual service level objectives.
  • Analyze ticket trends to identify recurring incidents and lead efforts to determine root causes and implement mitigations.
  • Ensure the technical knowledge base and documentations are up-to-date.
Requirements
  • Excellent written and oral communication skills.
  • Experience in a shared service environment.
  • Comprehensive experience with Mac OS and Windows.
  • Efficiency in using general office applications and communication tools.
What You Will Achieve:
  • Improve customer satisfaction by resolving IT issues efficiently.
  • Develop your technical skills through continuous training and certification programs.
  • Enhance your communication skills through collaboration with colleagues and stakeholders.
  • Contribute to the growth and development of the team by sharing knowledge and best practices.

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