
Technical Support Specialist
7 hours ago
We are seeking a highly skilled Technical Support Specialist to provide technical assistance and troubleshooting support to clients across various industries. This is a fantastic opportunity for a motivated and detail-oriented individual with a passion for delivering exceptional customer service.
About the Role:
This role involves providing technical assistance and troubleshooting support to clients via phone, chat, or email. You will diagnose and troubleshoot hardware, software, and network issues, guide customers through step-by-step solutions, and escalate complex issues when necessary. Additionally, you will document all customer interactions accurately in our system and maintain up-to-date knowledge of products, services, and support procedures.
Responsibilities:
- Respond to inbound technical support requests via phone, chat, or email
- Diagnose and troubleshoot hardware, software, and network issues
- Guide customers through step-by-step solutions and escalate complex issues when necessary
- Document all customer interactions accurately in our system
- Maintain up-to-date knowledge of products, services, and support procedures
Requirements:
- Must be 18 years or older
- High school diploma or equivalent
- Previous call center experience
- Work-from-home experience
- Strong command of the English language
- Typing speed of 20+ WPM
- High-speed internet connection
- Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Familiarity with Windows operating systems
- Skilled in troubleshooting and follow-up
- Able to multitask and self-manage effectively
- Excellent interpersonal skills
Become a part of our team
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