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Technical Support Representative

2 weeks ago

Davao City, Davao, Philippines OneSource Global Full time $40,000 - $60,000 per year

Job Summary:

We are seeking an experienced and detail-oriented
Onsite Technical Support Representative

to join our team supporting a
financial technology (fintech) account

. This role requires at least
3 years of hands-on technical support experience

, with strong problem-solving abilities and a customer-first mindset. While fintech industry experience is not required, a solid technical foundation and the ability to adapt and learn quickly are essential.

Key Responsibilities:

  • Provide onsite technical support for software, hardware, and basic networking issues within a fintech environment.
  • Actively listen to users, identify root causes, and offer clear, specific solutions.
  • Communicate technical information in a simple, easy-to-understand way across different channels (call, chat, email).
  • Use internal resources and documentation effectively for troubleshooting and user guidance.
  • Think critically and creatively when standard fixes don't resolve the issue; escalate when needed.
  • Accurately document all interactions, troubleshooting steps, and outcomes, especially when working on system transactions or account-related activities.
  • Stay current with updates, tools, and support procedures to ensure efficient and modern tech service delivery.
  • Collaborate with cross-functional teams to resolve technical issues and improve the end-user experience.

Qualifications:

  • Minimum
    3 years of technical support experience

.
- Strong technical troubleshooting skills with experience resolving complex application or user-facing technical issues across various tools and platforms.
- Excellent communication skills—clear, direct, and user-friendly.
- High attention to detail and accuracy, especially in documentation and working with financial tech systems.
- Fast learner with a proactive attitude toward continuous improvement and technology updates.
- Ability to work both independently and within a team environment.

Preferred (Not Required):

  • Familiarity with fintech platforms or enterprise support environments.
  • Experience with ticketing systems.