Technical Support Associate

4 days ago

Davao City, Davao, Philippines OneSource Global Full time ₱600,000 - ₱1,200,000 per year

We are looking for skilled Technical Helpdesks for Vantiv, a leading provider of payment processing and financial technology solutions.
The talent will
deliver hands-on technical assistance and troubleshooting within our fintech environment. This role is ideal for a detail-oriented professional with
three or more years of technical support experience
, strong problem-solving skills, and a commitment to providing exceptional customer service. While fintech experience is a plus, the ability to learn quickly and adapt to evolving technologies is essential.

Key Responsibilities:

  • Provide
    onsite technical support
    for software, hardware, and networking issues in Vantiv's fintech infrastructure.
  • Diagnose and resolve technical problems efficiently while maintaining a
    customer-first approach
    .
  • Communicate complex technical concepts
    clearly and effectively
    through multiple channels (phone, email, chat).
  • Leverage
    internal knowledge bases and documentation
    to facilitate troubleshooting and resolution.
  • Apply
    critical thinking and innovative problem-solving
    to address non-standard technical issues and escalate when necessary.
  • Maintain
    precise documentation
    of support interactions, troubleshooting steps, and resolutions, especially regarding system transactions and payment-related issues.
  • Stay current with
    fintech technologies, tools, and support best practices
    to improve service efficiency.
  • Collaborate with
    cross-functional teams
    to enhance technical support processes and overall user experience.

Qualifications:


Three or more years of experience
in technical support or IT troubleshooting.

Strong
analytical and problem-solving
skills, particularly with applications and systems.

Excellent
communication skills
for translating technical concepts into accessible explanations.

High attention to detail,
especially in documentation and financial tech system interactions
.

Fast learner with a
proactive mindset
focused on continuous improvement.

Ability to work
independently and as part of a team
in a dynamic fintech environment.

Preferred Qualifications:

➤ Experience with
fintech platforms, enterprise support environments, or payment processing systems
.

➤ Familiarity with
ticketing systems
for tracking and resolving technical issues.

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