Technical Support Specialist

3 hours ago


Davao City, Davao, Philippines beBeeCustomer Full time $55,000 - $70,000
Technical Support Specialist

We are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our customers.

Your primary goal will be to ensure seamless interaction between our clients and our products, troubleshooting any issues that may arise in the process.

The ideal candidate will have excellent communication skills, both written and verbal, and the ability to effectively translate complex technical information into user-friendly explanations.

Key Responsibilities:
  • Triage and resolve escalations from Tier 1 Support
  • Provide technical support via phone, email, and chat for Turnitin customers experiencing escalated technical issues
  • Maintain high-quality tickets, meeting monthly review targets
  • Support users of Turnitin products, ensuring problem resolution, system access, optimal system performance, and overall customer satisfaction
Required Skills and Qualifications:
  • 2 years of Customer Support Experience
  • Bachelor's Degree in Computer Science or equivalent work experience
  • Strong working knowledge of Windows and Mac OS
  • Understanding of multiple integration paths
Benefits:
  • Past experience in global technical and customer service support
  • Past experience in the education field and/or with educational technology products


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