Lead Technical Support Specialist

1 day ago

Cavite City, Calabarzon, Philippines beBeeCustomerSupport Full time $5,000 - $5,500
Technical Support Expert

We are seeking a skilled Technical Support Expert to join our team. As a key member of our support staff, you will be the first point of contact for customers seeking assistance with our products and services.

In this role, you will engage with customers via multiple channels, including chat, phone, and email, to provide timely and effective solutions to their inquiries.

You will work closely with our technical teams to troubleshoot and resolve complex software-related issues, ensuring that customer interactions are accurately documented and resolutions are communicated in a professional manner.

To succeed in this role, you will require excellent communication skills, both verbal and written, as well as strong problem-solving and conflict resolution abilities.

You will also need to be proficient in using customer service software and databases, with a passion for designing and enhancing systems and organizing.

Responsibilities:
  • Receive, prioritize, and manage customer support inquiries.
  • Ensure accurate documentation of customer interactions and resolutions.
  • Work closely with the ticket and technical support team to troubleshoot and resolve software-related issues.
  • Escalate complex issues to the appropriate teams and follow up to ensure timely resolution.
Requirements:
  • 3+ years of experience in a technical support or similar role.
  • High school diploma or equivalent; bachelor's degree preferred.
  • A heart for customers, empathy and a go-getter attitude to help them resolve their issues.
  • Proficiency in English with excellent verbal and written communication skills.
  • Basic grammar skills and average typing 40 - 60 WPM.
  • Strong problem-solving and conflict resolution skills.
  • Proficient in using customer service software and databases.
  • Passion for designing and enhancing systems and organizing.
  • Proficiency in managing and interpreting data.
  • A stable, high-speed internet connection with a reliable backup.
  • Ability and availability to work during US working hours - Eastern Time.
Benefits:
  • The chance to get in on the ground floor of a tech company with startup energy.
  • The ability to make a difference from day one.
  • The power to make a positive difference in fitness, children's education, and other membership-based industries doing admirable work.

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