Technical Support Specialist
2 days ago
We are seeking a skilled technical support specialist to join our IT team and support our growing global user base.
About the Role- Tier 2 Support & Troubleshooting: Handle escalated issues from Tier 1 support, including hardware, software, network, and application issues.
- Incident & Request Management: Manage and resolve incidents and service requests using ITSM tools, ensuring proper documentation, ticket updates, and timely communication with stakeholders.
- Hardware & Software Support: Configure, deploy, and troubleshoot laptops, desktops, mobile devices, and business-critical software.
- Account & Access Management: Administer user accounts, permissions, and security groups across platforms.
- System Maintenance: Perform scheduled system checks, software installations, updates, and patching to maintain compliance and system health.
- Knowledgebase & Documentation: Contribute to internal documentation and support knowledgebase articles to improve resolution efficiency and promote self-service.
- Onboarding & Offboarding Support: Ensure smooth onboarding and offboarding by preparing devices, accounts, and resources.
- Experience supporting and managing IAM platforms such as Okta.
- Familiarity with enterprise applications such as Microsoft 365, Intune MDM, and Atlassian Jira/Confluence.
- Solid understanding of SAML, SCIM, and OAuth-based application integrations.
- Experience supporting macOS, Windows, and Linux environments.
- Ability to juggle multiple requests, prioritize appropriately, and resolve technical issues independently.
- Working knowledge of system provisioning, OS configuration, and patch management.
- Proactive approach to continuous learning and problem-solving in a dynamic IT environment.
- Coursework in IT or a related field, or an equivalent combination of skills and experience.
We are a leading software suite for eCommerce advertising, sales, and intelligence. We empower teams to win in the future of eCommerce by building first-to-market technology, solving complex problems with our customers, and bringing expertise, collaboration, and innovation to our work every single day.
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