
Bilingual Customer Support Professional
1 week ago
This role is ideal for a bilingual support professional who can provide seamless customer service in both French and English.
As a key member of our team, you will be responsible for assisting customers from French-speaking regions through voice calls and live chat. Your goal will be to deliver timely, friendly, and accurate support that meets the highest standards.
Key Responsibilities:
- Deliver exceptional customer support via phone and live chat in French and English
- Troubleshoot customer issues and guide them through solutions step-by-step
- Log all customer interactions accurately and professionally
- Identify trends and share feedback to improve processes
- Collaborate with your team to stay updated on priorities and goals
Requirements:
- Fluency in French and English (spoken and written)
- At least 1 year of customer service experience (remote, e-commerce, or tech support preferred)
- Experience with bilingual customer support is an advantage
- Experience with tools like Zendesk, Gorgias, Shopify, or similar platforms is a plus
- Calm under pressure and solution-oriented
- Strong attention to detail and a genuine desire to help people
- Comfortable working remotely and collaborating with a distributed team
Perks & Benefits:
- Permanent remote work—work from anywhere
- Competitive pay with annual reviews
- Paid time off to recharge
- Monthly health stipend
- Performance bonuses based on KPIs
- A team that values growth, accountability, and human connection
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