
Customer Relationship Specialist
5 days ago
Our organization's Customer Service Operations team plays a pivotal role in fostering and maintaining customer relationships through data analysis, contract administration, and issue resolution.
Key Responsibilities- We gather and send data for scorecards/offline reports to customers using standard templates.
- Internal and external customers inquire about case status, on-hold, and priority cases. We respond promptly.
- We identify and communicate resolutions to internal and external stakeholders.
- Our team utilizes dashboards and reporting tools to analyze exception cases and share insights with key stakeholders.
- Documenting the resolution process and coordinating with internal teams is essential.
The ideal candidate should have 1-3 years of experience and a degree from an accredited institution. They must be able to apply acquired job skills and company policies to complete routine assignments effectively.
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