Customer Relationship Development Specialist

16 hours ago

Taguig, National Capital Region, Philippines beBeeRelationship Full time ₱5,000 - ₱7,000
Customer Relationship Manager

We are seeking a highly skilled Customer Relationship Manager to join our team. The ideal candidate will have a strong background in customer service and account management, with excellent communication and interpersonal skills.

The Customer Relationship Manager will be responsible for fostering relationships with key decision-makers, identifying opportunities for growth and expansion, and providing timely value propositions to customers.

Key Responsibilities:

  • Case Management & Inquiry Resolution- Manage and resolve customer inquiries in a timely and efficient manner, adhering to established service levels.
  • Salesforce Account Monitoring & Maintenance- Monitor, enter, update, and close Salesforce Accounts, Files, and/or Case records, maintaining accurate and up-to-date information.
  • Proactive Customer Communication- Provide timely follow-up to customers, keeping them informed about the progress of their requests, ensuring clear, professional, and empathetic communication.
  • Report Delivery & SLA Compliance- Ensure reports and information requests are delivered on time, meeting service level agreements (SLAs), and keep relevant case information updated within Salesforce.
  • Collaboration with Sales Team- Identify and collaborate with the sales team on leads to contribute to revenue generation and growth, fostering strong relationships to enhance sales opportunities.
  • Account Retention Management- Maintain account retention targets by developing and nurturing relationships with key decision-makers, ensuring customer satisfaction and loyalty through effective engagement strategies.
  • Customer Feedback & Product Improvement- Obtain first-hand customer information and make recommendations for product enhancements, actively seeking feedback to drive improvements.
Required Skills & Qualifications
  • Minimum 2 years of call center or related experience preferred.
  • Familiarity with productivity software, CRM systems, and other call center technologies is a plus.
  • Proven experience in case management or customer service roles.
  • Proficiency in Salesforce or similar CRM platforms.
  • Strong analytical skills to assess customer needs and recommend solutions.
Additional Requirements
  • High proficiency in standard MS Office applications (Outlook, Word, Excel & PowerPoint).
  • Ability to work collaboratively within a team environment.
  • Flexibility to adapt to changing priorities and business needs.

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