Team Lead

9 hours ago


Pasig, National Capital Region, Philippines Offshore Business Processing Full time

Company Overview:

Offshore Business Processing is a leading provider of business solutions, offering a unique blend of expertise and innovation. Our team is dedicated to delivering exceptional results and exceeding client expectations.

Job Description:

We are seeking an experienced Team Leader to join our dynamic team. As a Team Leader, you will be responsible for overseeing the day-to-day operations of a team of 18-20 staff members. Your primary goal will be to ensure that Service Level Agreements (SLAs) and Key Performance Metrics are met on a daily basis.

Responsibilities:

  • Supervise and lead a team of agents to achieve high levels of performance and productivity.
  • Analyze agent performance and develop action plans to improve efficiency and effectiveness.
  • Mentor and coach agents to enhance their skills and knowledge.
  • Identify opportunities for process improvements and implement changes as needed.
  • Communicate effectively with clients and stakeholders to ensure seamless delivery of services.
  • Provide feedback and coaching to agents to help them grow professionally and personally.

Requirements:

  • Candidate must possess at least a Vocational Diploma, Short Course Certificate, Bachelor's/College Degree in any course.
  • At least 2 years of working experience in a similar role is required.
  • Demonstrated ability to coach, motivate, and provide performance feedback.
  • Knowledgeable in conflict resolution and disciplinary methods.
  • Proven ability to identify opportunities for process improvements.
  • Exhibit understanding on workforce management and staffing.
  • Demonstrate ability to develop and implement process improvement initiatives.
  • Possess strong organizational, interpersonal, and time management skills.
  • Proven experience in adapting to and leading change.
  • Effective written and oral communication skills.
  • Willing and able to work on a shifting schedule and holidays.
  • Proficient in Microsoft Office Environment, specifically Word, PowerPoint, and Excel.

Benefits:

  • HMO on Day 1
  • Promising perks and rewards
  • Experience travel opportunities
  • Get recognized for what you do
  • Achieve work-life balance
  • Improve exponentially with enhanced learning

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