Operations Assistant Manager: Strategic Team Lead

1 week ago


Pasig, National Capital Region, Philippines Neksjob Corporation Full time
Job Summary
Neksjob Corporation is seeking a highly skilled Operations Assistant Manager: Strategic Team Lead to oversee the daily operations of our customer service team. As a key member of our leadership team, you will be responsible for managing a mixed team of specialists and support jobs, with full employee lifecycle responsibility.

About the Role
The successful candidate will have advanced knowledge and experience in customer service, with the ability to analyze and resolve complex customer issues. You will work closely with production and distribution departments to ensure seamless delivery of customer orders. Additionally, you will provide technical and non-technical customer support in a walk-in service center environment.

Key Responsibilities
- Manage a team of specialists and support jobs, with a focus on customer satisfaction and operational efficiency
- Analyze and resolve complex customer issues, working closely with production and distribution departments as needed
- Provide technical and non-technical customer support in a walk-in service center environment
- Coordinate daily operations, including short-term activities and projects

Requirements
- Advanced knowledge and experience in customer service, with a focus on issue resolution and team management
- Proven ability to analyze complex customer issues and develop effective solutions
- Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams
- Ability to manage multiple priorities and deadlines in a fast-paced environment

What We Offer
- Competitive salary ($65,000 - $85,000 per year)
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
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