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Operations Team Lead

2 months ago

Pasig, National Capital Region, Philippines Addforce Human Resources Solution Inc Full time

At Addforce Human Resources Solution Inc, we are seeking a highly skilled Operations Team Lead to join our team in Pasig. This is an excellent opportunity for an experienced professional to take on a senior supervisory role and lead a team of professionals in a fast-paced BPO setting.

About the Role

We are looking for a seasoned Operations Supervisor with at least 3 years of experience in a supervisory role, particularly in a medical and life insurance account handling environment. The ideal candidate should have a strong background in blended account management, team leadership, and client relations.

Key Responsibilities
  1. Lead and manage a team of professionals to achieve operational excellence in a BPO setting.
  2. Develop and implement strategies to improve team performance, productivity, and customer satisfaction.
  3. Maintain effective relationships with clients, stakeholders, and team members to ensure seamless communication and collaboration.
Requirements
  • Bachelor's degree in any field.
  • A minimum of 3 years of experience in a supervisory role in a BPO setting, specifically in medical and life insurance account handling.
  • Proven track record of success in blended account management, team leadership, and client relations.
What We Offer

As a valued member of our team, you can expect:

  • A competitive salary package: PHP 80,000 - PHP 120,000 per month.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A dynamic and supportive work environment that fosters growth and teamwork.

If you are a motivated and results-driven professional with a passion for leading high-performing teams, we encourage you to apply for this exciting opportunity.