Customer Account Specialist

2 weeks ago

Makati City, National Capital Region, Philippines beBeeAccountManagement Full time $60,000 - $70,000

Job Role:

Customer Account Manager

The Customer Account Manager plays a vital role in building and maintaining strong relationships with our small business clients, collaborating closely with internal teams such as sales, operations, service, product, and billing.

Main Responsibilities:

  • Case Management & Inquiry Resolution: Manage all case-related inquiries assigned within the Salesforce platform while adhering to established service levels.
  • Salesforce Account Monitoring & Maintenance: Monitor, update, and close Salesforce Accounts, Files, and/or Case records.
  • Customer Communication: Provide timely follow-up to customers, keeping them informed about the progress of their requests.
  • Report Delivery & SLA Compliance: Ensure that reports and information requests are delivered on time, meeting service level agreements (SLAs).
  • Collaboration with Sales Team: Identify and collaborate with the sales team on leads to contribute to overall revenue generation and growth.
  • Account Retention: Maintain account retention targets by developing and nurturing relationships with key decision-makers.

Key Skills:

  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment.
  • Excellent problem-solving and analytical skills.
  • Proficiency in Salesforce.

Benefits:

  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.
  • A competitive salary and benefits package.

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