Digital Customer Support Specialist

2 days ago

Makati City, National Capital Region, Philippines beBeeSuccess Full time $60,000 - $75,000
Customer Success Specialist - Full-time Remote Opportunity

We are seeking a skilled Customer Success Specialist to join our team and play a vital role in ensuring our customers achieve their desired outcomes.

About the Role

This is a full-time, permanent remote position that involves providing high-quality support to our customers through various channels, including live chat, email, phone, and Zoom. The ideal candidate will have excellent communication skills, be able to work independently, and possess strong problem-solving abilities.

Responsibilities
  • Provide exceptional customer service by responding promptly to inquiries and resolving issues efficiently.
  • Develop and maintain strong relationships with assigned accounts, identifying opportunities for growth and improvement.
  • Collaborate with internal teams to resolve customer-reported tickets and ensure seamless delivery of products and services.
  • Conduct training sessions and provide ongoing support to customers to ensure they effectively utilize our platform.
Qualifications

The successful candidate will possess:

  • A minimum of 2 years of experience in customer success, account management, or B2B client service.
  • Experience with ticketing and live chat support systems.
  • Excellent verbal and written communication skills in English.
  • Strong interpersonal skills and ability to build rapport with customers and internal stakeholders.
Benefits

This role offers:

  • Competitive market rates based on qualifications and experience.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A dynamic and supportive work environment that encourages collaboration and innovation.
What We're Looking For

We're eager to find someone who shares our passion for delivering exceptional customer experiences and is committed to continuous learning and growth. If you're a motivated and customer-focused individual looking for a challenging and rewarding opportunity, we encourage you to apply.

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