A trusted customer advocate

1 week ago

Pagadian, Zamboanga Peninsula, Philippines beBeeCustomer Full time ₱100,000 - ₱120,000
Job Title:

"Customer Service Representative"

At our organization, we are seeking a Customer Service Representative to join our team. As a key member of our customer service team, you will play a vital role in ensuring exceptional customer experiences.

About the Role:

We are looking for a highly skilled and enthusiastic individual to provide top-notch customer support. In this role, you will be responsible for handling inbound and outbound calls, resolving customer issues efficiently, and providing accurate information to customers.

Key Responsibilities:

  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow scripts, policies, and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
  • Stay current with training, updates, and program knowledge.
  • Maintain consistent attendance and adhere to scheduling requirements.
Requirements:

To be successful in this role, you will need:

  • A high school diploma or equivalent.
  • Previous call center experience.
  • Work from home experience.
  • Strong command of the English language.
  • Typing speed of 20+ WPM.
  • High-speed internet connection.
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • Familiarity with Windows operating systems.
  • Skilled in troubleshooting and follow-up.
  • Able to multitask and self-manage effectively.
  • Excellent interpersonal skills.
Benefits:

Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

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