Proactive Business Customer Service Representative

1 week ago

Pagadian, Zamboanga Peninsula, Philippines beBeeCustomerSupport Full time $60,000 - $100,000
Remote Business Support Specialist

We are seeking a proactive remote support specialist to deliver exceptional customer service for entrepreneurs and SMEs navigating business incorporation, accounting, and compliance in Australia.

This role is pivotal in ensuring seamless onboarding, resolving inquiries with speed and empathy, and continuously improving customer experiences through collaboration and problem-solving.

As the frontline voice of our organization, you'll leverage digital tools (Zendesk, Aircall, Slack) to provide efficient, accurate, and personalized support. Your ability to troubleshoot issues, guide clients through our platforms, and advocate for their needs will directly contribute to our reputation as a trusted partner for business growth.

Key Responsibilities:
  • Multichannel Support:
    • Resolve customer inquiries via email, live chat, and phone with a focus on speed and clarity.
    • Guide clients through our digital platforms (e.g., onboarding, document submissions).
  • Problem Solving:
    • Troubleshoot issues related to business incorporation, accounting, and more, escalating to internal teams when needed.
  • Collaboration:
    • Work closely with Sales, Compliance, Corporate Secretary, Accounting and Tech teams to ensure seamless service.
  • Continuous Improvement:
    • Identify recurring customer pain points and suggest improvements to workflows or help center content.

Must-Have:

  • Great communication: Outstanding English (written and spoken).
  • Tech-Savvy: Experience with Zendesk, Aircall, Slack, and Gmail is a strong plus.
  • Customer-First Mindset: 4+ years in customer support (fintech, SaaS, or professional services preferred).
  • Remote-Ready: Self-motivated with a quiet workspace and stable internet connection.

Nice-to-Have:

  • Basic knowledge of Australia's business regulations (e.g., taxes, company filings).
  • Experience in a fast-paced startup/scale-up environment.

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