Technical Support Leadership Position
24 hours ago
Turnitin seeks an experienced leader to manage a team of technical support representatives. The ideal candidate will have a strong background in customer service and technical support, with experience leading teams and developing strategies to improve customer satisfaction.
- Lead a team of technical support representatives to ensure timely and effective resolution of customer inquiries.
- Develop and implement strategies to improve customer satisfaction, including training programs and process improvements.
- Collaborate with internal teams to resolve complex customer issues and improve overall customer experience.
- Monitor and analyze customer feedback to identify trends and areas for improvement.
We are seeking a highly motivated and organized individual who is passionate about delivering exceptional customer experiences. The ideal candidate will possess:
- Strong leadership and communication skills.
- Experience managing teams and developing strategies to improve customer satisfaction.
- Excellent problem-solving and analytical skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Bachelor's degree in Computer Science or related field.
Turnitin offers a comprehensive benefits package that includes:
- Competitive salary and bonus structure.
- Generous paid time off and holidays.
- Health and wellness programs.
- Professional development opportunities.
Turnitin is a global organization dedicated to promoting academic integrity and improving learning outcomes. Our mission is to ensure the integrity of global education and make a meaningful impact on students' lives.
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