Customer Partnership Manager

1 day ago

Angeles City, Central Luzon, Philippines beBeeSuccess Full time ₱300,000 - ₱600,000

About Dialpad we transform how businesses communicate with their customers. More than 50,000 companies rely on us to build stronger customer connections using real-time insights.

Your Role

  • Lead all post-sales activities through strong relationship-building and product knowledge.
  • Act as the voice of the customer within our organization.
  • Develop a positive relationship with your customers by providing value throughout the partnership.
  • Retain long-term partnerships by renewing successful customers.

We thrive on continuous evolution where every employee leverages industry-leading insights to constantly refine our platform.

What You'll Do:

  • Establish quick rapport and situational awareness in customer interactions.
  • Manage customer escalations by documenting open issues and working toward resolution.
  • Track accounts to identify churn risks and mitigate those risks.

Skills You'll Bring:

  • 1-5 years of experience in Customer Success.
  • Experience with telecommunication or SaaS providers required.
  • A passion for providing top-notch account management.
  • Excellent time management and organizational skills.

We offer competitive benefits and perks alongside a robust training program that helps you reach your full potential.

Dialpad is an equal-opportunity employer committed to creating a community of inclusion and an environment free from discrimination or harassment.

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