Customer Support Representative Manila Position

1 month ago


Manila, National Capital Region, Philippines GearCraft Mechanical Full time
Job Title: Customer Support Representative Manila Position

GearCraft Mechanical is seeking a highly skilled and experienced customer support representative to join our team in Manila.

Estimated Salary: $12,000 - $15,000 per annum (dependent on experience)

About Us

GearCraft Mechanical is a leading manufacturer of mechanical components with a strong presence in the global market. We are committed to delivering high-quality products and exceptional customer service.

Job Description

We are looking for a talented individual to take on the role of customer support representative in our Manila office. The successful candidate will be responsible for providing top-notch customer service to our clients, addressing their queries and concerns, and resolving issues in a timely and professional manner.

Key Responsibilities:
  • Respond to customer inquiries via phone, email, or chat in a prompt and courteous manner
  • Resolve customer complaints and issues in a fair and efficient way
  • Provide product information and answer technical questions to customers
  • Work closely with internal teams to resolve customer issues and improve overall customer satisfaction
Requirements

To be successful in this role, you will need:

  • A minimum of 1 year of experience as a customer support representative or in a related field
  • A High School diploma or equivalent qualification
  • At least 6 months of experience in a voice account environment
  • Back office experience (chat, email, and/or social media) is preferred
  • The ability to work onsite in Manila
  • Excellent communication and problem-solving skills
Benefits

We offer a comprehensive benefits package, including:

  • A competitive salary range of $12,000 - $15,000 per annum
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
Why Join Us?

At GearCraft Mechanical, we value our employees and strive to create a positive and inclusive work environment. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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