Customer Support Representative Manila Position
1 month ago
GearCraft Mechanical is seeking a highly skilled and experienced customer support representative to join our team in Manila.
Estimated Salary: $12,000 - $15,000 per annum (dependent on experience)
About UsGearCraft Mechanical is a leading manufacturer of mechanical components with a strong presence in the global market. We are committed to delivering high-quality products and exceptional customer service.
Job DescriptionWe are looking for a talented individual to take on the role of customer support representative in our Manila office. The successful candidate will be responsible for providing top-notch customer service to our clients, addressing their queries and concerns, and resolving issues in a timely and professional manner.
Key Responsibilities:- Respond to customer inquiries via phone, email, or chat in a prompt and courteous manner
- Resolve customer complaints and issues in a fair and efficient way
- Provide product information and answer technical questions to customers
- Work closely with internal teams to resolve customer issues and improve overall customer satisfaction
To be successful in this role, you will need:
- A minimum of 1 year of experience as a customer support representative or in a related field
- A High School diploma or equivalent qualification
- At least 6 months of experience in a voice account environment
- Back office experience (chat, email, and/or social media) is preferred
- The ability to work onsite in Manila
- Excellent communication and problem-solving skills
We offer a comprehensive benefits package, including:
- A competitive salary range of $12,000 - $15,000 per annum
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
At GearCraft Mechanical, we value our employees and strive to create a positive and inclusive work environment. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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