Helpdesk Service Agent

1 day ago


Taguig, National Capital Region, Philippines Metacom Solutions Full time

Job Title: IT Helpdesk

Job Summary:

We are seeking a highly skilled and motivated IT Helpdesk professional to join our team. As an IT Helpdesk representative, you will be responsible for providing first-line support to users, resolving technical issues, and escalating complex problems to higher-level teams.

Key Responsibilities:

  • Respond to user inquiries and provide technical support via telephone, chat, email, and self-service/web portal
  • Assist users with questions about installation, operation, configuration, customization, and usage of assigned products
  • Analyze user issues and recommend solutions or escalate complex problems to higher-level teams

Requirements:

To be successful in this role, you will need to possess excellent interpersonal, communication, and analytical skills. You should have a solid understanding of software and application issues, as well as experience with ticket analysis and issue trends. Additionally, you should be able to multitask in a fast-paced environment and work on shifting schedules.

Benefits:

We offer a competitive salary and benefits package, including opportunities for growth and development within our organization. If you are a motivated and results-driven individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity.

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