IT Service Desk Agent
3 days ago
Job SummaryTo provide first-line service desk support to external customers, assisting them with hardware and software issues via phone, email, chat, or other communication solutions.The IT Service Desk Agent is responsible for the day-to-day provisioning of the Services. This includes ensuring that a continually high level of service is provided to the customers as set out in transcosmos' agreements with customers, in the languages described in this document. To provide this high level of service the Agent will be required to effectively manage their available resources, including equipment, information, and technologies.Key Tasks and Responsibilities:To provide 1st line technical support, answering support queries via phone and email, or other communication solutions (e.g., Chat, self-service Portal)Provide high-level professional IT services in an efficient mannerMaintain a quality business relationship with all customersMake effective use of procedural, informational, and technical documentationShare knowledge with other team members as appropriate.To maintain a high degree of customer service for all support queries and adhere to all service management principlesTo take ownership of user tickets or problems and be proactive when dealing with user issuesTo log all calls in the ticket logging systemRespond to enquiries from clients and help them resolve their hardware or software problemsContinuously monitor incoming customer contacts including those made by any of the media available to Transcosmos's customersContinuously monitor outstanding calls or tickets and ensure that provision is made in case of your absenceSupport users in the use of computer equipment by providing necessary training and adviceTo allocate more complex calls to the relevant IT Support team memberEnsure that all customer contacts are handled in a timely and effective manner and within the Service Level Agreements laid down by Transcosmos and Transcosmos’ s customersIdentify any service-related issues and escalate them to the Team LeaderTo aid with ad hoc tasks from the Team Leader or SDM that will help fulfill service deliveryRequirementsSkills / Attributes RequiredTechnical:Knowledge and experience in using ticket logging systemsGood understanding and troubleshooting skills of PC hardware and software, set-up, and configuration.Incident management and request management backgroundIT support service management experience in a multinational corporate environmentStrong knowledge of Microsoft-based operating systems and peripherals - such as desktop and network printers/copiers.Knowledge and experience with using and troubleshooting Microsoft Outlook within a network environment (permissions, calendar sharing, delegation)Knowledge and experience with using and troubleshooting Microsoft Office with emphasis on MS Word, MS Excel and MS PowerPoint – at least to version of OfficeKnowledge and experience using and providing support with the following technology:Active DirectoryOffice 365, Google SuiteService Now, RemedyforceBehavioral:Excellent communication skills (both written and oral), with the ability to communicate professionally and confidently at all levelsFluent EnglishExcellent customer service skillsGood personal organizational skillsGood attention to detailAbility to empathize with customersAbility to effectively gauge the urgency of incident/requestAbility to build effective working relationships at all levelsExcellent problem-solving skillsAbility to apply creativity to resolving incidents/requestsWilling to work on shifting schedule and render overtime when necessaryQualifications (Education and Experience):More than 2 years of IT Service Desk experienceVocational qualification (MCP or equivalent)University level educationLanguagesThe tasks and responsibilities described here shall be provided in English and ItalianMultilingual Service Desk Team Agents, Seniors, and Team Leaders will have to speak at least one other language next to English from the following list: ItalianBenefitsAs well as the fantastic opportunity to partner with huge global brands and pursue an exciting career with a rapidly growing BPO leader, transcosmos pride itself on a fun, healthy and encouraging work environment in the premium district of Mckinley Hill, Taguig.We also reward of our staff with great benefits including:Competitive compensation packagesHMO/Medical and dental coverageLife insuranceNon-taxable allowancesNight differentialAnd much much more
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IT Service Desk Agent
4 days ago
Taguig City, Philippines Ayuda Business Management solution Inc Full timeJob Summary To provide first-line service desk support to external customers, assisting them with hardware and software issues via phone, email, chat, or other communication solutions. The IT Service Desk Agent is responsible for the day-to-day provisioning of the Services. This includes ensuring that a continually high level of service is provided to the...
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IT Service Desk Agent
3 days ago
Taguig City, Philippines Ayuda Business Management solution Inc Full timeJob Summary To provide first-line service desk support to external customers, assisting them with hardware and software issues via phone, email, chat, or other communication solutions. The IT Service Desk Agent is responsible for the day-to-day provisioning of the Services. This includes ensuring that a continually high level of service is provided to the...
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Service Desk Training Specialist
1 month ago
Taguig, National Capital Region, Philippines Nityo Infotech Full timeWe are seeking a highly skilled Service Desk Training Specialist to join our team at Nityo Infotech. As a key member of our training department, you will play a crucial role in designing and delivering comprehensive training programs for our service desk agents.The ideal candidate will possess a Bachelor's degree in Information Technology or a related field,...
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Bilingual Italian IT Service Desk Agent
2 days ago
Taguig, Philippines Ayuda Business Management Solutions Inc. Full timeKey Tasks and Responsibilities:To provide 1st line technical support, answering support queries via phone and email, or other communication solutions (e.g., Chat, self-service Portal)Provide high-level professional IT services in an efficient mannerMaintain a quality business relationship with all customersMake effective use of procedural, informational, and...
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Bilingual Italian IT Service Desk Agent
2 days ago
Taguig, Philippines Ayuda Business Management Solutions Inc. Full timeKey Tasks and Responsibilities: To provide 1st line technical support, answering support queries via phone and email, or other communication solutions (e.g., Chat, self-service Portal) Provide high-level professional IT services in an efficient manner Maintain a quality business relationship with all customers Make effective use of procedural,...
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IT Service Desk
7 months ago
Taguig, Philippines Nityo Infotech Full timeURGENT HIRING!!!NITYO INFOTECH IS LOOKING FOR IT SERVICE DESK/TECHNICAL SUPPORT REPRESENTATIVE - 14 HC NEEDEDSalary: Up to 30,000 PHP GrossLocation: BGC, Taguig (Hybrid)Schedule: Shifting / Night ShiftProject based - 6 months (Subject for extension)Start Date: July 29, 2024Open House Interview: July 09-16, 2024Other Benefits:HMO and Group Insurance after 1...
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IT Service Desk Training Specialist
2 weeks ago
Taguig, National Capital Region, Philippines Nityo Infotech Full timeNityo Infotech: A Leader in IT ServicesWe are seeking a skilled IT Service Desk Trainer/Lead to join our team. As a member of our training department, you will play a critical role in the development and delivery of our service desk training programs. If you have experience in call center operations, leadership, and technology, we encourage you to...
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Service Desk Analyst
8 months ago
Taguig, Philippines Nityo Infotech Full timeQualifications:- At least 1-2 years Experience at Service Desk or any relevant position- Must have good communication skills- Amenable to work at night shift schedule
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Service Desk Analyst
8 months ago
Taguig, Philippines Nityo Infotech Full timeQualifications: - At least 1-2 years Experience at Service Desk or any relevant position - Must have good communication skills - Amenable to work at night shift schedule
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Service Desk Analyst
7 months ago
Taguig, Philippines Nityo Infotech Full timeQualifications: - At least 1-2 years Experience at Service Desk or any relevant position - Must have good communication skills - Amenable to work at night shift schedule
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IT Service Desk Training Professional
4 weeks ago
Taguig, National Capital Region, Philippines Nityo Infotech Full timeAbout Nityo InfotechWe are a leading IT solutions provider seeking highly skilled individuals to join our team as IT Service Desk Trainers/Leads. Our company values passion, leadership, and technological expertise.Key ResponsibilitiesTo train and develop IT service desk teams in handling customer inquiries effectivelyTo create and implement training programs...
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Service Desk Operations Specialist
2 months ago
Taguig, National Capital Region, Philippines Nityo Infotech Full timeNityo Infotech is a dynamic and fast-growing organization with a strong commitment to delivering exceptional IT services. We are currently seeking a skilled Service Desk Analyst to join our team.About the RoleThis role offers a unique opportunity for an individual to leverage their technical expertise, problem-solving skills, and excellent communication...
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IT Service Desk Training and Leadership Position
1 month ago
Taguig, National Capital Region, Philippines Nityo Infotech Full timeJob DescriptionNityo Infotech is a leading technology company seeking talented individuals to join our team as IT Service Desk Trainers/Leads. We are looking for passionate professionals who can effectively train and lead our service desk team.Key Responsibilities:Develop and implement training programs for the service desk teamProvide guidance and support...
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IT Service Desk
5 months ago
Taguig, Philippines Nityo Infotech Services Philippines Full timeNITYO INFOTECH IS LOOKING FOR:IT SERVICE DESK/TECHNICAL SUPPORT REPRESENTATIVE - 12 HC NEEDEDSalary: Up to 30,000 PHP Gross + Php 10,000 completion bonusWith shuttle service in Manila AreaLocation: BGC, Taguig (Hybrid, 10 days onsite per monthSchedule: Shifting / Night ShiftProject based - 6 months (Subject for extension)Start Date: September 24, 2024Open...
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Service Desk Trainer
3 months ago
Taguig, Philippines Nityo Infotech Full time-- Location: BGC Taguig-- Schedule: Shifting-- Set-Up: Hybrid-- Salary: 45,000 PHPNityo Infotech is on the lookout for talented individuals to join our team as IT Service Desk Trainers/Leads! If you have a passion for technology and leadership, we want to hear from you.Qualifications:-- Two or more years of college in Information Technology, Business, or...
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Taguig, National Capital Region, Philippines Gratitude Philippines Full timeJob Title: Multilingual Service Desk AnalystCategory: Service Desk / End User Services. Main location: Onsite. Employment Type: Full Time.About Gratitude Philippines:Gratitude Philippines is one of the world's largest IT and business consulting services firms, offering a wide range of services to its clients. As a member of our team, you will have the...
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IT Help Desk
7 months ago
Taguig, Philippines Nityo Infotech Full timeURGENT HIRING!!! NITYO INFOTECH IS LOOKING FOR IT SERVICE DESK/TECHNICAL SUPPORT REPRESENTATIVE - 14 HC NEEDED Salary: Up to 30,000 PHP Gross Location: BGC, Taguig (Hybrid) Schedule: Shifting / Night Shift Project based - 6 months (Subject for extension) Start Date: July 29, 2024 Open House Interview: July 09-16, 2024 Other Benefits: HMO and Group...
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Service Desk Analyst
2 months ago
BGC Taguig or Muntinlupa-Alabang, Philippines Metacom Solutions Full time-18 months BPO experience in total with at least 1 year of Service Desk experience -Completed 1 year in College -Excellent communications skills Willing to work onsite (BGC) or Muntinlupa - Alabang Shifting schedule
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Service Desk Analyst
2 months ago
BGC Taguig or Muntinlupa-Alabang, Philippines Metacom Solutions Full time-18 months BPO experience in total with at least 1 year of Service Desk experience -Completed 1 year in College -Excellent communications skills Willing to work onsite (BGC) or Muntinlupa - Alabang Shifting schedule
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Thai Bilingual IT
2 months ago
Taguig, Philippines Tasq Staffing Solutions Full timeJob opportunity for Thai Bilingual IT Service Desk Analyst | Taguig, OnsiteStart date: January 6, 2025Basic Qualifications:- Can speak in Thai English language- 1-year technical support experience (can be TSR experience)
