Technical Assistance Representative

1 day ago


Taguig, National Capital Region, Philippines Metacom Solutions Full time

About Us:

At Metacom Solutions, we pride ourselves on being a dynamic and innovative organization that is dedicated to delivering exceptional results. Our team of experts is committed to helping organizations like yours achieve their goals through cutting-edge technology and personalized support.

Job Requirements:

We are seeking a highly skilled and experienced IT Helpdesk professional to join our team. As an IT Helpdesk representative, you will be responsible for providing first-line support to users, resolving technical issues, and escalating complex problems to higher-level teams.

Responsibilities:

  • Provide support to users via telephone, chat, email, and self-service/web portal
  • Assist users with questions about installation, operation, configuration, customization, and usage of assigned products
  • Apply basic diagnostic techniques to identify problems and recommend solutions
  • Evaluate user issues and escalate complex problems to higher-level teams

Requirements:

To be successful in this role, you will need to possess excellent analytical and problem-solving skills. You should have a solid understanding of software and application issues, as well as experience with ticket analysis and issue trends. Additionally, you should be able to multitask in a fast-paced environment and work on shifting schedules.



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