Tech Support Professional

3 days ago

Cavite City, Calabarzon, Philippines beBeeTechnical Full time ₱25,000 - ₱35,000
Technical Support Representative

Provide remote technical assistance to clients across various industries, responding to inquiries, resolving issues and guiding users through solutions.

Responsibilities
  • Respond to inbound technical support requests via phone, chat or email.
  • Diagnose and troubleshoot hardware, software and network issues.
  • Guide customers through step-by-step solutions and escalate complex issues when necessary.
  • Document all customer interactions accurately in the system.
  • Maintain up-to-date knowledge of products, services and support procedures.
  • Ensure customer satisfaction by providing timely and effective resolutions.
  • Follow company protocols and security guidelines when handling sensitive information.
  • Collaborate with internal teams to improve support processes and customer experience.
  • Meet performance metrics including resolution time, customer satisfaction and attendance.
Qualifications
  • Must be 18 years or older.
  • High school diploma or equivalent.
  • Previous call center experience.
  • Work-from-home experience.
  • Strong command of the English language.
  • Typing speed of 20+ WPM.
  • High-speed internet connection.
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • Familiarity with Windows operating systems.
  • Skilled in troubleshooting and follow-up.
  • Able to multitask and self-manage effectively.
  • Excellent interpersonal skills.
Benefits
  • HMO Coverage plus a dependent.
  • Dental Coverage with in-house dental assistance.
  • Free meals during training.
  • Career growth and learning.
  • Allowances for rice, clothing, laundry and meals.
  • Performance and loyalty bonuses.
  • Shuttle services, company retreats and off-site events.
  • Opportunities for growth and promotion.
Conditions of Employment & Equal Opportunity
  • All locations: Must be authorized to work in the country where the job is based.
  • Background/security: May require Level II background and/or fingerprint check; drug screening may be required.
  • Reasonable accommodation policy: If needed, contact Human Resources.
  • Equal Opportunity Employer: Committed to a diverse and inclusive workplace and prohibits discrimination.
About Our Company

We provide BPO, staff augmentation, contact center services, IT services and more.

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