
Customer Service and Product Support Specialist
15 hours ago
We are seeking an experienced professional to join our customer service and product support team. This role is ideal for individuals who enjoy interacting with customers, resolving issues, and providing exceptional service.
Key Responsibilities:
- Provide timely and effective responses to customer inquiries via phone, email, or chat.
- Analyze customer concerns and develop solutions to resolve issues efficiently.
- Collaborate with internal teams to ensure seamless problem resolution and customer satisfaction.
- Stay up-to-date on product knowledge and technical information to provide accurate assistance.
Required Skills and Qualifications:
- 3+ years of experience in customer service or a related field.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Proficiency in English language.
- Familiarity with tech-centric managed services.
Benefits:
- Competitive compensation package.
- Social benefits including SSS, HDMF/Pag-IBIG fund, 13th month pay, and annual salary increases based on performance.
- Medical and life insurance coverage from the second month.
- Monthly utility stipend for remote work.
- Leave credits for vacation and travel.
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