Customer Support Specialist in Tech Industry

22 hours ago

Davao City, Davao, Philippines beBeeSupport Full time $30,000 - $45,000
Customer Support Specialist - Tech Industry

Avoid challenges by staying informed and engaged in the tech industry as a customer support specialist.

Job Responsibilities:

Deliver exceptional customer service via various communication channels

  • Provide timely and effective solutions to customer inquiries
  • Establish and maintain positive relationships with customers
  • Meet team performance targets
  • Stay updated on cutting-edge technology advancements
  • Handle sensitive customer information securely
  • Implement best practices for customer satisfaction
  • Maintain knowledge of our clients' products and services
  • Collaborate with developers and other departments within IT companies
Requirements:

Native English speaker or equivalent B2 proficiency

  • At least six months of experience in customer-facing roles
  • Personal or professional background in trading, investments, or blockchain is a significant advantage
  • Experience providing live chat support
  • Proficiency in CRM systems
  • Analytical and research skills
  • Positive attitude and responsibility
  • Own laptop or computer (at least 8 GB RAM) and stable internet connection (minimum 50 Mbps download and 40 Mbps upload)
Benefits:
  • Flexible work schedule
  • Opportunity to work fully remotely
  • Inclusive international work environment
  • Compensation in USD
  • Good referral bonuses
  • Paid training and probation
  • Work-life balance
  • Responsive management interested in your growth and long-term cooperation
  • Greenhouse conditions for self-development
About Us:

SupportYourApp provides secure technical, customer support, and CX services for tech companies worldwide. We operate globally with eight hubs and have over 30 years of experience in the industry.

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