Tech-Savvy Customer Support Specialist

1 day ago


Bacoor, Calabarzon, Philippines beBeeTechnical Full time ₱100,000 - ₱120,000
Job Description

We are seeking a highly skilled Technical Support Representative to join our team. As a Technical Support Representative, you will provide first-level support for technical issues in our contact center. You will assist customers with troubleshooting, product setup, and technical inquiries across various platforms.

Our ideal candidate is a tech-savvy individual with excellent communication and customer service skills. They should be able to explain complex technical concepts in simple terms and have a strong knowledge of operating systems, browsers, and common software.

The successful candidate will have 1–2 years of technical support or IT helpdesk experience in a contact center and be fluent in English and Spanish. A diploma or degree in IT, Computer Science would be an asset.

Requirements
  • Technical Support Experience: 1-2 years
  • Operating Systems: Strong knowledge of Windows, macOS, and Linux
  • Browsers: Strong knowledge of Chrome, Firefox, and Safari
  • Software: Strong knowledge of Microsoft Office, Google Suite, and Adobe Creative Cloud
  • Communication Skills: Excellent written and verbal communication skills
  • Customer Service Skills: Strong ability to provide excellent customer service
  • Language Skills: Fluency in English and Spanish
Benefits
  • HMO Coverage plus a dependent
  • Dental Coverage: In-house dental assistance worth ₱5,000
  • Allowances: Allowances for rice, clothing, laundry, and meals
  • Performance and Loyalty Bonuses


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