Virtual Customer Service Representative

18 hours ago

Bacoor, Calabarzon, Philippines beBeeCustomerService Full time $40,000 - $60,000
Customer Service Role

This is a customer service specialist position. As the first point of contact, you will be the face of our company, providing front desk support with a warm, professional presence via telephone.

Responsibilities
  • Answer incoming front desk phone calls promptly and professionally
  • Identify caller needs and route them to the appropriate department or team member
  • Provide general information about our services when applicable
  • Maintain accurate call logs and messages
  • Follow call-handling protocols and update internal directories as needed
  • Work closely with internal teams to understand current priorities and workflows
  • Represent us with a warm and helpful demeanor in all communications
Qualifications
  • Experience in a receptionist, call center, or customer service role (at least three years)
  • Excellent verbal communication and listening skills
  • Strong interpersonal skills with a pleasant, professional phone manner
  • Ability to quickly understand and navigate our structure and team functions
  • Tech-savvy and comfortable with VoIP systems, call management software, and basic CRM tools
  • Reliable internet connection and quiet, professional remote work environment
Preferred
  • Previous experience supporting North American teams or clients
  • Background in administrative support or executive assistance is beneficial
Why Work with Us?

We value professionalism, positivity, and people-first support. Our team respects your time, values your contributions, and encourages growth. You'll make a real impact in this virtual front desk role.

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