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Senior Voice Network Specialist

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Taguig, National Capital Region, Philippines beBeeNetwork Full time ₱900,000 - ₱1,200,000

Job Title:

Enterprise Voice Systems Engineer

Responsibilities:

  • Apply in-depth knowledge of voice network hardware, software, topologies, and protocols to ensure seamless communication systems.
  • Maintain expertise in Cisco VoIP infrastructure design and deployment.
  • Manage and support Automatic Call Distribution (ACD) and large-scale Interactive Voice Response (IVR) systems with high availability and reliability.
  • Lead the selection, design, implementation, and support of enterprise voice network systems and diagnostic tools.
  • Utilize strong analytical skills, judgment, and problem-solving techniques to resolve complex issues.
  • Exhibit excellent organizational, project management, and troubleshooting abilities with attention to detail and quality standards.
  • Understand client expectations and resolve issues affecting delivery on time.
  • Communicate technical proposals effectively to management and stakeholders.
  • Collaborate within a matrixed organization using strong interpersonal skills and teamwork.
  • Mentor, coach, and train junior engineers to enhance their skills and knowledge.
  • Work independently with minimal supervision and handle high-pressure situations with adaptability and resilience.

Non-Negotiable Skills:

  • Experience in configuring and troubleshooting Cisco Unity Connection and Cisco Unified Call Manager (CUCM).
  • Experience in configuring and troubleshooting Cisco Contact Center tools (Finesse, eGain, Calabrio, ICM).
  • Knowledge and troubleshooting of Cisco Unified Border Element (CUBE).

Job Qualifications:

  • 4-year or 5-year degree in Computer Science, Information Systems, Computer Engineering, Electronics and Communication Engineering, or a related field; or equivalent work experience.
  • CCNA Collaboration certification or equivalent combination of education and experience.
  • 5+ years as a lead voice support engineer in infrastructure/voice network environments.
  • 5+ years of engineering and deployment experience.
  • Strong knowledge of voice network hardware/software, infrastructure design, topologies, and protocols.

Voice Solutions Expertise:

  • Cisco Unity Connection.
  • Cisco Unified Call Manager (CUCM).
  • Cisco Voice Portal (CVP).
  • Cisco Unified Border Element (CUBE).
  • VXML Gateways.
  • Session Initiation Protocol (SIP) Trunks.
  • Cisco Emergency Responder (CER).
  • Cisco Attendant Console.
  • Cisco Unified Communications Manager Session Management Edition (SME).
  • Cisco WebEx Soft Phone.
  • Voice Gateways, PSTN Trunks FXO, T1/E1.
  • QoS knowledge for voice and video infrastructure.
  • Enterprise Dial-Plan knowledge.